FAQs

Q. How long are shipping times?

A.Your products will ship within one to five days of you placing your order, and then take 4 to 15 day to reach your doorstep. Each product at LaShayAsante Beauty has an estimated delivery time that you can find in the product description.

Q. What's your return policy?

A. No returns on hair and wigs, since it get in contact with skin is a health code violation. when it comes to any other product, instead of returning items, you can contact us for a full refund. Why? Cause returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll be gradely to give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it

Q. Can I cancel my order?

A. Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy your new product on us.

Q. What happens if I receive the wrong item?

A. If there's an issue with your order -- If it's the wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund. You won't be ask to sand the product back to us.

Q. Do you offer exchanges?

A. We do not exchanges. However, If for any reason you didn't get the exact product you expected. just let us know and we'll be happy to get you a new one.